Fundd client handbook

Executive summary

Everyone opening a Fundd account

About Fundd

• Fundd is a registered charity in England and Wales (no. 1197633) that supports charitable giving and charitable organisations.
• Email support@fundd.org or call 020 3976 1122.
• Post to our office at 30 Chardmore Road, London N16 5JD. Our registered address is 105 Eade Road, London N4 1TG.

Opening an account

• Each account type has its own application form. Use the forms list to find yours.
• We check identity and carry out due diligence before approving an account, and we may ask for more information at any time.
• Keep your details up to date and your login private. Tell us straight away if you think your account has been misused.

Money coming in

• The standard fee for new accounts is 4.5%, unless another rate is agreed.
• Online card donations carry an extra Stripe charge of 1.5% + 20p per transaction.
• Bank transfers need your account reference. Add GA to the reference for Gift Aid donations.
• Bank donations are normally allocated within one working day.
• Donations over £10,000 need a Donor KYC Form.

Money going out

• Funds may only be used for approved charitable purposes.
• Individuals have annual grant limits of £5,000, £10,000 or £15,000 depending on household.
• Unregistered organisations are paid only against supplier invoices, never into their own bank account.
• Registered charities are funded up to a general level of £10,000 a year, subject to approval.

When we may hold funds

• We may delay or withhold an allocation or payout while checks are outstanding, or where there is a concern about fraud or misuse.
• Charitable donations are generally final. Refunds for errors or duplicates are considered case by case.

Individual grant recipients

People receiving grants through Fundd

Applying

• Complete the Individual Grant Application Form.
• You will need a KYC form, proof of identity and evidence of financial need, such as proof of benefits. If you do not have formal documents, a letter from a person of standing may be accepted.
• Once approved you may receive a Fundd card by post, or you can choose to be paid into a bank account.

Your annual limit

• Individual: up to £5,000 a year.
• Couple: up to £10,000 a year.
• Couple or household with three or more children: up to £15,000 a year.
• These are maximums, not entitlements. A husband and wife count as one household, and extra cards or accounts do not add to the limit.
• Your limit renews on the anniversary of your card being issued.

How grants are paid

• Grants are paid in multiples of £5.
• Normally you can receive one grant in any seven-day period. Grants from different grant accounts, or paid early before a holiday, can be exceptions.
• No single grant can be more than £3,000 under the normal process.
• Your card cannot be used for cash withdrawals, travel or wine.

Extra help

• You can apply separately for an exceptional grant for things like medical or disability costs, a wedding or another urgent need. You will need evidence.
• You can ask to transfer funds to another charity once Fundd has approved that charity.

Registered charities

UK registered charities applying for funding

Applying

• Complete the UK Organisation Grant Application Form.
• Explain your charity's objectives and exactly what Fundd's funding will pay for.
• Say which activity or project it supports, what costs it covers, how that advances your objectives, the amount and period, and any restrictions.
• Being registered is not enough on its own. Applications without a clear purpose are returned or declined.

Funding level

• The general funding level is up to £10,000 a year, subject to approval. It is a guide, not an automatic entitlement.
• Larger requests are considered individually by management.

Unregistered organisations

Charitable organisations that are not registered

Applying

• Complete the UK Non-registered Organisation Grant Application Form.
• Set out your purpose, activities, how you will use the funds and who is responsible.
• The form must be signed off by an independent person of standing, such as a solicitor or licensed accountant.

How payments work

• Funds are never paid into your own bank account. We pay suppliers directly against invoices.
• Invoices must show what was bought, from whom and why, and be addressed to your organisation, not Fundd.
• Bank statements and payment summaries are not accepted instead of itemised invoices.
• Every invoice is checked by hand before payment. Spending outside your approved purposes is declined.

Grant accounts

Organisations and people distributing grants through Fundd

Setting up

• Sign a grant-account agreement.
• Complete the Case Worker KYC Form and Fundraiser KYC Form, where they apply.
• Tell us who controls the account, who raises funds, who chooses recipients and who approves payments.
• Explain how recipients are chosen and what eligibility rules you use.

Distributing grants

• Every recipient must meet Fundd's eligibility rules. Fundd remains responsible for checking them.
• Follow the distribution rules: multiples of £5, normally one grant per recipient every seven days, and no single grant over £3,000.
• Household limits apply across all accounts a recipient receives from.

Conflicts of interest

• Tell us if anyone who raises funds, runs the account or chooses recipients could also benefit.
• We may require independent approval or extra evidence, or decline a payment.

Fundraising: donations, vouchers and card machines

Accounts receiving donations

Donations

• Your account's agreed fee applies to all donations. The standard rate for new accounts is 4.5%.
• Online card donations carry an extra Stripe charge of 1.5% + 20p. Card machine donations do not.
• Ask donors to use your account reference on bank transfers. Without it we cannot guarantee the donation reaches you.
• Bank donations are normally allocated within one working day. If one is missing or has the wrong reference, contact us with the details.
• International donations take longer and any charges may be passed on to your account.
• Donations over £10,000 need a Donor KYC Form.

Gift Aid

• Bank donors should add GA to the reference.
• A signed Gift Aid declaration is needed for every Gift Aid donation. For card donations, you are responsible for collecting it.
• Gift Aid reaches your account only after HMRC has paid Fundd. Claims are made monthly to quarterly.

Vouchers

• We aim to process vouchers within one working day, though it takes longer after Chanukah and Purim.
• Vouchers under £18 are usually prepaid and credited promptly.
• Larger vouchers are credited once the voucher company pays Fundd, which can take several weeks.

Card machines

• Rental is £1 a day (minimum £7), plus £6 shipping. Donations through the machine cost 4.5%.
• Rental runs through weekends, holidays and office closures until the machine is returned.
• Out-of-hours attendance costs £50.
• A lost machine costs £250, and each lost accessory £5.
• Every machine needs a named responsible contact. Bochurim need a responsible adult, such as their father or mashgiach, to sign.
• Report failed or stuck transactions with the details as soon as you can.
• To keep machine balances separate, use a separate account for each machine.